Effective date: 2025-10-03

Welcome to Your Last Letter. These Terms & Conditions explain your rights and responsibilities when using our service. Please read them carefully before signing up. By creating an account, you agree to these Terms.

1. Who we are

Your Last Letter
Grovestins 51
9051 GX Stiens, The Netherlands
KVK: 77041755
VAT: NL003151916B91
Email: support@yourlastletter.com

We provide a digital platform where you can prepare and schedule personal messages to be delivered to your chosen contacts when our system assumes you have passed away (based on a check-in mechanism).

2. What we do – and what we don’t do

We do: give you tools to create, store, and schedule personal letters or messages to be sent later.

We don’t: provide a legal will, testament, or inheritance document. Our service has no legal weight and cannot replace a will or estate planning. Depending on your local laws, you may use it alongside a will for personal notes or wishes.

You must be 18 years or older to use this service.

We offer the service worldwide, but local laws may affect how your messages are interpreted.

3. Subscriptions, payments & refunds

We offer Basic and Premium subscriptions. Details are available on our Pricing Page and in your account dashboard.

Payments are handled by Stripe, our Payment Service Provider (PSP). Stripe processes payments, applies VAT, and issues invoices on our behalf.

All prices include VAT (where applicable).

When you sign up, you get a 14-day free trial. If you don’t cancel before the end of the trial, your subscription continues automatically on a yearly basis.

You may switch plans at any time through your account dashboard.

You can cancel your subscription and request a refund within the first 14 days of your subscription (trials excluded). You can cancel your subscription via https://app.yourlastletter.com/dashboard/subscription, contact us via support@yourlastletter.com or via our contact page.

4. Your account

You must use a valid email address when signing up. We verify your email and use it to send check-ins, account updates, and important notifications.

You are responsible for keeping your account information (including email and payment details) accurate and up to date.

You are responsible for keeping your login details secure.

You may not use the platform for abuse, illegal activity, impersonation, spam, or any other misuse.

5. Content & ownership

You remain the owner of your messages and attachments.

We only provide the platform and attempt to deliver your messages to the contacts you specify.

Messages are stored encrypted in our databases. Attachments and contact details are not stored encrypted.

We do not verify the accuracy of your contacts’ email addresses. If you enter a wrong address, your message may not be delivered

6. Check-ins & death assumption

You are responsible for setting your check-in schedule (intervals and reminders).

We send reminder emails, but we cannot guarantee they won’t land in spam. We recommend also noting your check-in moments in your personal calendar.

If you fail to respond to check-ins, our system will eventually assume you are deceased.

We cannot be held responsible if you are incorrectly assumed deceased or if messages are sent as a result.

7. Delivery of messages

We use secure systems and retry mechanisms to deliver your scheduled messages. However, we cannot guarantee that a message will actually reach your contact’s inbox (for example, due to spam filters or technical issues).

This service does not replace legal documents such as wills or testaments.

8. Suspension & termination

We may suspend or terminate your account immediately if:
You stop paying,
You misuse the service, or
You otherwise violate these Terms.

If we suspend or terminate your account:
All scheduled messages will be cancelled,
All check-ins will be disabled,
Your account and all data will be deleted within 30 days.

You may cancel your subscription at any time through your dashboard.

9. Liability & disclaimers

We are not liable for any direct, indirect, incidental, or consequential damages arising from the use of our service.

We provide the platform “as is” without any guarantee that delivery will always succeed.

Our service has no legal authority; it cannot replace a will, testament, or other official document.

10. Governing law & disputes

These Terms are governed by the laws of The Netherlands.

If you are a consumer in the EU, you may also have mandatory rights under your local consumer protection law.

Any disputes will first be attempted to be resolved amicably. If that fails, disputes shall be submitted to the competent Dutch courts in Leeuwarden, The Netherlands.

11. Changes to these Terms

We may update these Terms from time to time. If we make significant changes, we will notify you by email or in your dashboard. Continued use of the service after changes means you accept the new Terms.

12. Miscellaneous

Force majeure: We are not liable for downtime or failures caused by events outside our control (such as internet outages, server failures, or natural disasters).

Severability: If any part of these Terms is found invalid, the remaining sections stay in full effect.

Entire agreement: These Terms form the entire agreement between you and Your Last Letter regarding the use of our service.